Skip to content

Frequently Asked Questions – interstate seniors

1 What is an Opal card?

An Opal card is a reusable smartcard you can use to travel on public transport in Sydney and surrounding regions. Once you receive your Opal card, you load value onto it to pay for travel on public transport. The Opal card itself is free and you don't need a credit card or internet access to apply for or use an Opal card. But you will need to add value before you travel.

2 What is a Gold Senior/Pensioner Opal card?

The Gold Senior/Pensioner Opal card is a type of Opal card available for eligible seniors, pensioners and asylum seekers. Gold Opal card fares are half that of Adult Opal card fares and fares are capped daily at $2.50. The $2.50 Daily Travel Cap does not include the Sydney Airport station access fee.

3 Who can apply for a Gold Opal card?

Seniors and pensioners

You can apply for a Gold Opal card online or call 13 67 25 (13 OPAL) if you have one of the following proof of concession entitlement cards:

  • NSW or ACT Seniors Card 
  • Australian Government Pensioner Concession Card
  • NSW War Widow/ers Transport Concession Card
  • DVA Health Card NSW War Widow/ers

Interstate seniors

Seniors who live outside of NSW or the ACT, but still within Australia, can also apply if they have a valid Seniors Card issued by an Australian State or Territory Government. For more information visit here

4 I'm a senior from interstate, how do I apply for a Gold Opal card?

First, go online to  download, print and complete the application form. Then send the form, along with a copy of your current Australian State or Territory Government issued Seniors Card to the return address on the form. Please allow up to 14 days to receive the card in the mail.

 

The above does not apply to ACT Seniors who can apply online

5 Why can't I buy Pensioner Excursion Tickets anymore?

Opal has now been introduced in Sydney and the surrounding regions. In order to streamline the ticketing service provided many paper tickets, including the Pensioner Excursion Ticket, were retired on 1 January 2016.

6 I'm a senior from interstate, why is my Gold Opal card only valid for 60 days?

Most visitors from interstate stay less than 60 days. If you're staying longer you can reapply for another Gold Opal card. There is no charge for applying for a Gold Opal card and having it delivered to an Australian address. If you're moving to NSW, 60 days gives you time to get a NSW Seniors Card and apply for a Gold Opal card without an expiry date.

 

The above does not apply to ACT Seniors who can apply online for a Gold Senior/Pensioner card with no expiry date.

7 Does it cost anything to apply for a Gold Opal card?

No, all Opal cards are free. You do need to add value to travel with a Gold Opal card.

8 I'm a senior from interstate, when my Gold Opal card expires can I get a refund on any value left on the card?

Yes, you can get a refund if you apply within 90 days of your Opal card expiry. To apply, download an Opal card refund form, complete and return with your expired Opal card. Or call 13 67 25 (OPAL) to request a form and an Opal Customer Care representative will mail one out to you.

9 I'm a senior from interstate, can the 60 day expiry of my Gold Opal card be extended?

No, the 60 day expiry cannot be extended. You can however apply for another Gold Opal card. There is no charge for applying for a Gold Opal card and having it delivered to an Australian address. To transfer the balance from your expired card to another Opal card call 13 67 25 (13 OPAL). (Note to transfer your balance to another card, your card must be registered).

 

The above does not apply to ACT Seniors.

10 I'm a senior from interstate, when travelling with a Gold Opal card do I need to carry a concession card?

Yes. Revenue Protection Officers and NSW Police Officers may ask to see your Gold Opal card and proof of concession entitlement. You need to carry your Seniors Card (issued by your State or Territory Government) or you can be fined.

11 Do I get a discounted fare on the AirportLink station access fees for the Sydney Domestic or International Airport train stations?

Yes, the Sydney Airport station access fee for Gold Opal card customers is $12.40. The Sydney Airport station access fee is capped at $24.50 each week. The Opal week runs from Monday to Sunday.