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Opal Card

Opal Customer Care

Opal Customer Care

We welcome your comments and suggestions. The personal information you provide will be handled in accordance with the Opal Privacy Policy.

For transport enquiries and feedback not related to the Opal card, please visit transportnsw.info

Online

If you have feedback or an enquiry, we will aim to resolve your request within 48 hours of receiving your online feedback form.

When further investigation is required, feedback will be escalated, monitored and referred to a Senior Customer Service Representative, who will aim to resolve your feedback and advise on the outcome.

Registered Opal card holders

If you have an Opal account, log in to your account and visit "Opal account enquiries". Your details are already prefilled and it will take you less time to contact us.

Unregistered Opal card holders

To provide feedback or make an enquiry, complete our online feedback form. Please make sure your provide your contact details so that Opal Customer Care can contact you.

Customers who are deaf or hearing or speech impaired

If you are deaf or have a hearing or speech impairment:

  1. Contact the National Relay Service
  2. Provide them with the Opal Customer Care number 13 67 25 (13 OPAL) you want to call

For more information, visit relayservice.gov.au

Opal customer support in languages other than English
For support in your language call the Translating and Interpreting Services (TIS) on 131 450.