Opal cards are made to last for years, so before you request a refund consider keeping and reusing your card later, on your next visit or whether there’s someone you can pass your card on to.
Please review the Opal Refund and Balance Transfer Policy and Form to see if you can claim a refund for an Opal card or an Opal single trip ticket.
Paper ticket refunds
Paper ticket refunds are no longer accepted after 30 October 2016.
Opal single trip tickets refunds
There are no refunds available on Opal single trip tickets unless your ticket is damaged.
Find out more about the Opal Single Trip Ticket Refund or Transfer Form and the Opal Transactional Error Reimbursement and Transfer Form
Opal card refunds and transfers
Minimum refund amount
There’s no part refunds – you can only apply for a refund in the amount of the full refundable balance of your Opal card. Amounts under $5 will not be refunded by cheque.
No cash refunds
No refunds will be made in cash or transferred to a credit card account. As part of the refund process you’ll need to provide details for an Australian bank account. If bank account details are not supplied, a cheque will be sent to the Australian address specified in the Refund Form only - no refund cheques will be sent overseas.
Refunds on behalf of others
If you’re applying for a refund as the parent or guardian of an Opal card belonging to a child under the age of 16, or on behalf of a deceased estate, you can find full details in the Opal Refund and Balance Transfer Policy and Form
Cancelled or expired Opal cards
If your Opal card is cancelled or expired, you must claim a refund or request a balance transfer within 90 days from when your Opal card expired. If you don’t make a claim you’ll forfeit the Opal card balance.
Lost or stolen cards
We do not provide refunds for lost or stolen Opal cards, however, if you have a registered Opal Card you may be able to obtain a balance transfer.
60 days to collect balance transfers and adjustments
Opal card balance transfers and adjustments must be collected, by tapping on at an Opal card reader, within 60 days, otherwise you will need to contact Opal Customer Care to reapply.
Visiting Sydney? What to do with your Opal card at the end of your stay.