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Opal refunds and transfers

Opal cards are made to last for years, so before you request a refund consider keeping and reusing your card later, on your next visit or whether there’s someone you can pass your card on to.

Please review the Opal Refund and Balance Transfer Policy and Form to see if you can claim a refund for an Opal card or an Opal single trip ticket. 

Paper ticket refunds

Paper ticket refunds are no longer accepted after 30 October 2016. 

Opal single trip tickets refunds

There are no refunds available on Opal single trip tickets unless your ticket is faulty.

Find out more about the Opal Single Trip Ticket Refund or Transfer Form and the Opal Transactional Error Reimbursement and Transfer Form

Opal card refunds and transfers 

Minimum refund amount

There’s no part refunds – you can only apply for a refund in the amount of the full refundable balance of your Opal card. Amounts under $5 will not be refunded by cheque.

No cash refunds

No refunds will be made in cash or transferred to a credit card account. As part of the refund process you’ll need to provide details for an Australian bank account. If bank account details are not supplied, a cheque will be sent to the Australian address specified in the Refund Form only - no refund cheques will be sent overseas.

Refunds on behalf of others

If you’re applying for a refund as the parent or guardian of an Opal card belonging to a child under the age of 16, or on behalf of a deceased estate, you can find full details in the Opal Refund and Balance Transfer Policy and Form

Cancelled or expired Opal cards

If your Opal card is cancelled or expired, you must claim a refund or request a balance transfer within 90 days from when your Opal card expired. If you don’t make a claim you’ll forfeit the Opal card balance.

Lost or stolen cards

We do not provide refunds for lost or stolen Opal cards, however, if you have a registered Opal Card you may be able to obtain a balance transfer.

Balance transfers and adjustments

Opal card balance transfers and adjustments must be collected, by tapping on at an Opal card reader, within 60 days, otherwise you will need to contact Opal Customer Care to reapply.

Reloadable Opal cards have a balance limit. The type of Opal card you hold determines your maximum balance; Adult and Senior/Pensioner Opal cards have a maximum balance of $250, while Concession and Child/Youth Opal cards have a maximum balance of $150. You will be unable to add value to your Opal card if the total balance will be exceeded as a result of the transaction.

Visiting Sydney? What to do with your Opal card at the end of your stay.

  1. Keep it until your next visit
  2. Lend it to friends or family
  3. Get a refund of your Opal card balance - you’ll need an Australian bank account and an Australian address.
Find out more about making the most of your stay with Opal