Protect your personal information
Ensure your personal information and data is protected with these tips.
1. Only use the official Transport for NSW travel apps and websites
Opal Travel is the only official Opal app. With Opal Travel, top up your Opal cards and see your Weekly Travel Reward information from wherever you are. You can plan a trip to and from anywhere in NSW and estimate your Opal fare for many services.
- Trip planning for trains, buses, ferries, light rail, regional trains and coaches.
- Get Opal card fare estimates.
- Receive alerts to notify you when you are approaching your stop.
- Subscribe to travel disruption notifications specific to your trip.
- See your Weekly Travel Reward journey count.
- Top up, set auto top up or find nearby Opal retailers.
When topping up through the Opal app, allow up to one hour for your card balance to update.
Opal Travel can also send personalised alerts to notify you of disruptions that may affect your trip. If you use an iPhone, you must enable push notifications to receive these.
Download Opal Travel now from Google Play or the App Store
The Opal Travel app should only ever be downloaded directly from the Google Play or Apple stores. Transport for NSW will never email you a link or ask you to download new versions. Customers, who download non-TfNSW approved mobile apps, do so at their own risk.
2. Keep personal information confidential
It is important you secure your own personal information. The Opal Terms of Use require that you keep your username, password, personal identification number, payment details and answers to security questions confidential.
3. Phishing emails and scams
Transport for NSW may send you reminders or news by email or SMS, however, we will never call you or send you a letter, email or SMS asking you to provide or update details without being logged in securely to your opal.com.au account to do so.
Don’t click on links in emails to access your online accounts. Always type the address in the browser bar, or click on the link in your favourites folder.
You should report any suspicious emails claiming to have a connection with Transport for NSW or Opal by lodging feedback to Opal Customer Care.
4. Visit only opal.com.au or the approved Opal travel app to manage your Opal account
You should not use or allow third party websites to login to or access their personal account at opal.com.au. The only approved website for accessing Opal service information and managing personal Opal accounts is www.opal.com.au.
Save this URL in your favourites folder to ensure that you are always going to the endorsed and approved website.
Disclaimer
TfNSW is not responsible for any loss suffered as a result of your disclosure of any information contained in your Opal customer profile to another person, email or SMS campaign, application (including mobile application) or system.