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Opal Customer Care

If your Opal card is unregistered, complete the form below to submit your feedback or enquiry. Please make sure you provide your contact details so that we can contact you.

If you are a registered Opal card holder, log in to your Opal account and select the "Opal account enquiries" tab to contact us.

Feedback Form

Important note: This form contains a security feature called CAPTCHA. If you need help to complete this form, please call Opal Customer Care on 13 67 25 (13 OPAL).

*Items marked with an asterisk are mandatory.
If you would like a response to your enquiry please provide contact details. You do not have to provide non-mandatory information. Information may be used as set out in the Opal Privacy Policy.

Contact details