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Refunds, replacements and balance transfers

Refunds

Opal cards are made to last for years, so before you request a refund consider keeping and reusing your card later, on your next visit or whether there’s someone you can pass your card on to.

Please review the Opal Refund and Balance Transfer Policy and Form to see if you can claim a refund for an Opal card. Opal card refund instructions are also listed on this form.

Opal single trip ticket refunds

There are no refunds available on Opal single trip tickets unless your ticket is faulty.

Refunds are not available for lost, stolen or damaged single trip tickets, or tickets that have been purchased in error and not used.

If your ticket is faulty, please complete the Opal Single Trip Ticket Refund or Transfer Form.

Opal top up and single trip ticket machine transactions

If there has been an error when topping up or buying a ticket through the Opal top up and single trip ticket machines, please submit your refund or balance adjustment request via the Opal Transactional Error Reimbursement and Transfer Form.

Contactless payments reimbursements

You can request a reimbursement from a contactless payment if you were charged an incorrect fare amount. Submit your reimbursement request via the Contactless Payments Reimbursement Form.

Replacement Opal cards and balance transfers

If your registered Opal card is lost, stolen, or needs to be replaced:

  1. Log in to replace your card or transfer the balance to an existing card. You can only transfer the balance from one Opal card to another if both cards are currently active.
  2. Select Report your card as lost or stolen.
  3. Your card will be blocked from the time you report it - this means the card can longer be used and the balance of your card is protected.
  4. You will be prompted to either order a replacement Opal card or to transfer the balance to another card on your account.

If a card is reported lost or stolen or has been replaced it cannot be reused. Replacement Opal cards may take five to seven working days to be delivered.