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OpalPay - frequently asked questions

1 What is OpalPay?

OpalPay is a convenient new way to pay for travel using your Opal card on participating privately-operated transport services. My Fast Ferry (Manly Fast Ferry), SeaLink/Captain Cook Cruises and selected On Demand public transport services offer OpalPay.

2 Where can I use OpalPay?

You can tap to pay with your Opal card on selected My Fast Ferry (Manly Fast Ferry), SeaLink/Captain Cook Cruises and On Demand services. OpalPay is available wherever you see 'OpalPay accepted here'.

3 Why use OpalPay?

With OpalPay, you can use your Opal card on a wider range of transport services, allowing you to travel to more places more easily. There’s no need to buy individual trip tickets, you can just tap to pay with your Opal card for a more convenient way of paying your fare.

How much is an OpalPay fare?

OpalPay fares are not the same as standard Opal fares. Concession fares are not available on all services. You should check the fare with the operator before using OpalPay.

 

Travel discounts or benefit schemes offered by private operators to regular or frequent customers do not apply with OpalPay. Check operator websites or the Transport website for fare details.

 

5 Does OpalPay contribute to my Opal travel benefits?

No. Unlike trips made with Opal cards on other public transport services, OpalPay trips do not contribute to Opal travel benefits or discounts including Weekly Travel Rewards, Transfer Discounts, Travel Caps and trip advantage.

 

For example, the following caps do not apply:

  • Sunday and Daily Travel Caps for Adult, Child/Youth and Concession Opal card holders.
  • $2.50 Daily Cap for Gold/Senior Pensioner Opal card holders.
6 Which Opal cards can be used with OpalPay?

Reloadable Opal cards (cards that can be ‘topped up’) can be used with OpalPay.

 

These include:

  • Adult Opal cards
  • Child/Youth Opal cards
  • Gold Senior/Pensioner Opal cards
  • Concession Opal cards.

Concession fares are not offered on all services and you may be charged the full adult fare, even when Gold Senior/Pensioner or Concession Opal cards are used to tap on. Check with the operator to find out if concession fares are available.

7  Which Opal cards can’t be used with OpalPay?

Non-reloadable Opal cards (cards with no stored value and can’t be ‘topped up’) and tickets cannot be used with OpalPay.

 

These include:

  • Free travel Opal cards
  • School Opal cards
  • Opal single trip tickets.
8  Can I check in advance if OpalPay is available on a service?

Yes. To check if OpalPay is accepted use the Trip Planner on transportnsw.info or the Opal Travel app. OpalPay available will be displayed on services where you can use your Opal card with OpalPay.

9  How do I use OpalPay?

To pay for your travel using OpalPay, make sure you have sufficient funds on your Opal card to cover the full price of your fare and simply tap to pay on the operator’s payment device. Do not tap on to an Opal card reader.

 

OpalPay fares are deducted from your Opal card when you tap on, so you won’t need to tap off at the end of your trip (see ‘Which Opal cards can be used with OpalPay?’ to check if your Opal card is compatible).

 

To use the Inner West and Eastern Suburbs On Demand services, you can book and select OpalPay via the BRIDJ app. When boarding, show your boarding pass (digital ticket) to the driver. You can then tap to pay with your Opal card on the operator's payment device.

 

With OpalPay for On Demand services, each customer must book separately and use their own Opal card.

10  Can I travel if my Opal card balance is low?

Check your Opal balance and the operator’s fare before you travel to make sure you have sufficient funds on your Opal card to cover the trip.