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OpalPay - frequently asked questions

1 What is OpalPay?

OpalPay is a convenient new way to pay for travel using your Opal card on participating privately operated transport services. My Fast Ferry is the first operator to offer OpalPay.

2 Where can I use OpalPay?

You can now tap to pay with your Opal card on selected My Fast Ferry services. OpalPay is available wherever you see OpalPay accepted here.

3 Why use OpalPay?

With OpalPay, you can use your Opal card on a wider range of transport services, allowing you to travel to more places more easily. There’s no need to buy individual trip tickets, you can just tap to pay with your Opal card for a more convenient way of paying your fare.

4 How much is an OpalPay fare?

OpalPay fares are not the same as standard Opal fares. Fares are set by the private transport operators.

Concession fares are not offered on all services and it’s best to check with staff before you tap to pay with your Opal card, as you could be charged the full adult fare.

5 Which Opal cards can be used with OpalPay?

Reloadable Opal cards (cards that can be ‘topped up’) can be used with OpalPay.

These include:

  • Adult Opal cards
  • Child/Youth Opal cards
  • Gold Senior/Pensioner Opal cards
  • Concession Opal cards.

Concession fares are not offered on all services and you may be charged the full adult fare, even when Gold Senior/Pensioner or Concession Opal cards are used to tap on. Check with staff to find out if concession fares are available.

6 Which Opal cards can’t be used with OpalPay?

Non-reloadable Opal cards (cards with no stored value and can’t be ‘topped up’) and tickets cannot be used with OpalPay.

These include:

  • Free travel Opal cards
  • School Opal cards
  • Opal single trip tickets.
7  Can I check in advance if OpalPay is available on a service?

Yes. To check whether OpalPay is accepted on a transport service, use the Trip Planner tool. OpalPay available will be displayed on services where you can use your Opal card with OpalPay.

8 How do I use OpalPay?

To pay for your travel using OpalPay, make sure you have sufficient funds on your Opal card to cover the full price of your fare and simply tap to pay on to the operator’s payment device. Do not tap on to an Opal card reader.

OpalPay fares are deducted from your Opal card when you tap on, so you won’t need to tap off at the end of your trip (see ‘Which Opal cards can be used with OpalPay?’ to check if your Opal card is compatible).

9 Can I travel if my Opal card balance is low?

Check your Opal balance and the operator’s fare before you travel to make sure you have sufficient funds on your Opal card to cover the trip.

10 Will tapping on with OpalPay contribute to my Opal travel benefits?

No. Unlike trips made with Opal cards on other public transport services, OpalPay trips do not contribute to Opal travel benefits or discounts (Opal travel benefits and discounts include Daily Travel Rewards, Weekly Travel Rewards, Opal Transfer Discounts, Opal Travel Caps and Opal trip advantage).