Skip to content

Frequently asked questions for Opal fare changes

1 Why is the Opal fare structure changing?

The changes to the Opal fare structure will make fares fairer for everyone and encourage more customers to use public transport. These changes have been made in response to recommendations from the Independent Pricing and Regulatory Tribunal (IPART).

2 Will Opal fares increase?

Opal card fares will not increase until July 2017 and haven’t increased for buses and light rail customers since 2014 and for trains and ferries since January 2015. The price of Opal single trip tickets and Opal single bus tickets will increase to meet a new standard premium fare.

3 Why can’t I get free travel after eight paid journeys anymore?

The Weekly Travel Reward is being changed to make the Opal system fairer. Only a small number of Opal customers reach the Weekly Travel Reward, which means the majority of people don’t receive the benefit of free trips. The introduction of the Opal Transfer Discount is available to everyone whether they travel frequently or infrequently and makes Opal fares fairer.

4  Will I pay more if I travel long distances?

The Opal Daily and Weekly Travel caps make sure people never pay more than the fare cap no matter how far or often they travel. Daily Travel Caps will remain at $15 for Adults and $7.50 for Child/Youth and Concession Opal card customers. The $2.50 Daily Travel Cap for the Gold Senior/Pensioner Opal card is not changing. The Sunday Travel Cap is still $2.50 for all Opal card customers. And the Weekly Travel Cap locks in at $60 for Adults, and $30 for Child/Youth and Concession Opal card customers.

5  Why is travelling with an Opal single trip ticket on all modes more expensive than with an Opal card?

Single trip ticket fares have always cost more than Opal card fares and are a last resort. Opal cards reward customers with cheaper fares, discounts, fare caps and rewards.

6  Is there a limit to the number of Opal Transfer Discounts I can get in one journey?

If you have an Adult Opal card, you’ll get a $2 discount on each new mode of transport you transfer to within 60 minutes of tapping off (up to seven transfers in one journey). If you’re travelling with a Child/Youth, Gold or Concession Opal card, you’ll receive a $1 discount on each new mode of transport you transfer to within 60 minutes of tapping off (up to seven transfers in one journey). Opal Transfer Discounts don’t apply when transferring between light rail and Sydney Ferries.

7  If I forget to tap off between modes, will I still get the Opal Transfer Discount?

No. Transfers do not apply to incomplete trips. So, if you forget to tap on or tap off, your Opal Transfer Discount can’t be calculated.

8  Will I still get the Opal Transfer Discount while I’m getting the Weekly Travel Reward?

Your Opal Transfer Discount will halve. So, if you’re travelling with an Adult Opal card, your $2 discount will become a $1 discount for each new mode of transport you travel on. If travelling with a Child/Youth, Gold or Concession Opal card, you’ll go from a $1 discount on each new mode of transport to a 50 cent discount.

9  If I transfer from bus to bus, or train to train, will I receive the Opal Transfer Discount?

No. Opal Transfer Discounts only apply when changing from one mode of transport to another.

10  Will I still get a 30% discount for off‐peak travel once I reach my Weekly Travel Reward?

Yes. You’ll receive a 30% off-peak discount for trains and only pay half the price of that discounted fare with your Weekly Travel Reward.

11 Do the Opal Travel Caps change during the Weekly Travel Reward period?

There is no change. The Daily Travel Caps will remain at $15 for Adults and $7.50 for Child/Youth and Concession Opal card customers and $2.50 for Gold Opal card customers. The Sunday Travel Cap is still $2.50. And the Weekly Travel Cap locks in at $60 for Adults, $17.50 for Gold Senior/Pensioner customers and $30 for other customers.

12 Will the Sydney Airport station access fee be discounted?

No. Sydney Airport stations are privately owned by Airport Link Company (ALC), which charges an additional fee for access. Find out more about the Sydney Airport station access fee.

13 Do default fares and Weekly Travel Rewards have an impact on each other?

Default fares are in place to help prevent fare evasion. While they won’t exceed your Daily and Weekly Travel Caps, they won’t count towards your Weekly Travel Reward.

However, if you forget to tap on and tap off during your reward period, you will be charged half the default fare – which could be more than the cost of the trip you are taking. And if you forget to tap off after a multi-modal transfer, you’ll also miss out on getting your Opal Transfer Discount.

14 Do Weekly Travel Rewards apply to off-peak train fares?

Yes. Peak and off-peak train fares will be half-price during the reward period.

15 How do I calculate the cost of a journey?

If you download the new Opal Travel app, your journeys and discounts will be calculated automatically. You can also plan your journeys and get a journey fare estimate at transportnsw.info. Find out how Opal fares are charged.

16 Can I get the Opal Transfer Discount or Weekly Travel Reward using single trip tickets?

No. Single trip tickets can be used for single trips only. They are a last resort ticket and are not linked to Opal card fares, benefits, discounts or rewards.

17 At what stage will I receive my Opal Transfer Discount?

The Opal Transfer Discount will be applied after you transfer to a new mode of transport and correctly tap off to finish the journey. However, you must transfer within 60 minutes of tapping off from the last mode.

18 Why can’t I receive an Opal Transfer Discount for my transfer from ferry to light rail and visa-versa?

Due to a technical restriction on the Opal system, you will not be able to access the discount when transferring between ferries and light rail. This issue is being addressed by Transport for NSW for when the CBD and South East Light Rail launches.

19 If I lose my Opal card, will I also lose my Weekly Travel Reward?

Yes. You can transfer your balance from your registered Opal card to a new Opal card, however your previous journey record will not count towards your Weekly Travel Reward. To avoid another person using your Opal account, you should report lost or stolen Opal cards immediately. Phone 13 67 25 or visit the Opal Lost or Stolen card page

20 I catch the Stockton Ferry. Why can’t I get an Opal Transfer Discount when I transfer to a bus within the same journey?

Travel on the Stockton Ferry and bus network are considered the same mode of transport.

21  Does the Weekly Travel Reward discount apply to the $2.50 fare on Sunday?

Yes. Regardless of when or what mode of travel you are using, your Weekly Travel Reward will reduce your fare to half-price.

22  I don’t have automatic updates switched on with my smart phone. How will I know when the Opal Travel app needs updating?

Your Opal Travel App will notify you when a version update has been released. To make sure you don’t miss it, we recommend you check your phone for app updates on a regular basis. When important changes occur with timetables, fare structures and the Opal System, they will be updated on the app ready to go live in real time.