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Request a fare adjustment

You can request a fare adjustment if you have been charged the wrong fare or could not tap off because the reader was not working.

Registered cards

To request an adjustment for a default fare on a registered card, firstly log in to your account.

Once logged in, select the Opal account enquiries tab and select Default fare enquiry under Enquiry Type. Add your information to the form.

Unregistered cards

To request an adjustment for a default fare on an unregistered card, complete the Enquiries and feedback form.

Select Default fare enquiry under Enquiry Type and add your information to the form.