Skip to content

Frequently Asked Questions for job seekers and other approved Centrelink customers

1 As an eligible job seeker or approved Centrelink customer what personal information is used to confirm my eligibility?

Your name, date of birth and Centrelink Reference Number are used to confirm your eligibility for a Concession Opal card.

2 Do I need to carry a proof of concession when travelling with the Concession Opal card?

Yes, you always need to carry a proof of concession entitlement when travelling with the Concession Opal card. If you haven’t done so already, you will need to apply for a Transport Concession Entitlement Card. Remember, if you're travelling with the Concession Opal card and you don't have a valid proof of concession entitlement you can be fined.

3 If I’m travelling outside of the Opal network, how do I get a travel concession?

Simply show your valid Half Fare Entitlement Card or Transport Concession Entitlement Card just as you do for travel within the Opal network. 

4  How long is a Concession Opal card valid for?

It’s valid for as long as you remain eligible. 

5  If I am no longer receiving Centrelink benefits what happens to my Concession Opal card?

If your Centrelink payments are reduced or discontinued, e.g. because you are earning income from work, you'll no longer be eligible to travel with the Concession Opal card. We will notify you that your Concession Opal card will stop working in two weeks. The two week notice period lets you obtain another Opal card (e.g. Adult) and transfer your balance to the new card.

If you haven't elected to receive notifications and didn't share your email address or mobile number with us, we can't notify you. So your Concession Opal card will simply stop working after the two week notice period.

6  If I get a job, but then become a job seeker again, do I still use the same Concession Opal card?

No. You'll need to apply for a Transport Concession Entitlement Card and then order a new Concession  Opal card online or call 13 67 25 (13 OPAL).

7  Does a Concession Opal card need to have a minimum balance in order to use it?

Yes, you need a minimum amount on your Concession Opal card to tap on. For trains it's $1.73 peak and $1.21 off peak; for ferries $2.94; and for the Stockton Ferry, buses and light rail $1.07. To ensure you can travel, keep your Opal card topped up, or set up auto top up.

 

8  Will Transport staff be able to check my Opal card?

Yes, Revenue Protection Officers and NSW Police Officers can check your journey information at any time using a portable Opal card reader. To prove your entitlement to travel with the Concession Opal card you may also be asked to show your Transport Concession Entitlement Card.

 

9  What should I do if I lose my Concession Opal card?

If you lose your Opal card log into My Account on the home page or contact Opal on 13 67 25 (13 OPAL) so we can cancel your old card and transfer any value onto a replacement card.

 

10  Can I get a refund or transfer the balance to another Opal card?

If your Concession Opal card has been blocked it means your two week notification period has elapsed. To get a refund you must apply within 90 days, as per the Opal Refund and Transfer Policy. If you no longer wish to travel using your Concession Opal card, if your card is registered you can get a refund for your remaining Opal balance. Simply complete and return a refund form available here or call 13 67 25 (13 OPAL).